Frequently Asked Questions
Q: I don't understand the differences between monthly contests & the year end contest. Especially pertaining to my entries. Could you explain further?
A: Certainly. At Robinshood.ca, when you make a purchase on our website, you recieve 1,000 entries for every $1 you spend. Those entries count towards both monthly & yearly contest(s), but there are considerations. Here's a quick break down.
1. Monthly Contests:Are exactly what they sound like. Contests that run for a total time period of one month. When you purchase a monthly subscription, your entries count for the contest that is running that month. At the end of the month (when the contest is closed), your entries carry no further value, but when you renew your subscription the following month, you will recieve new entries for that months contest.
2. Multi-Monthly Contests: Are also exactly what they sound like, except they run for multiple months at a time. The principles regarding entries are similar to our monthly contests, except that your entries will accumulate over the time period for the multi-month contest.
Lets say we run a big prize contest for 6 months, and you subscribe at $3/month for the full 6 months. You automatically have 18,000 entries into that contest. If you were to be subscribed for 3 months of that 6 month contest, then you would recieve 9,000 entries. These entries reset after each Multi-Month Contest finishes.
If you have any other questions, don't hesitate to contact us on our website contact form =)
Q: How does the referral program work, and will referring friends get me more entries?
A: When you successfully refer a friend, you recieve a credit of $5 which can be used towards future purchases. Every credited $5 that you spend will net you an additional 5000 entries ($1 = 1000 entries) which counts towards active contests during the time period in which you use the credit.
Q: I am a little concerned that there is no easy way to cancel my membership. Can you explain your process to me, and why it is this way?
A: This business is very much a personal endeavour for our founder, and he wants to allow for interaction & feedback in any way possible. By normalizing the use of a contact form the hope is that when customers feel a need to tell us something important to them, they can reach out & know that their thoughts will be read & responded to by humans who care deeply about both this company's mission and the welfare our our amazing clients.
We may ask why you're choosing to leave and if we could have done something different to serve you better, but in the event of a membership cancellation, your membership will be cancelled from the date you requested it.
Additonally, we are a small team & on occasion become inundated with requests, which can take us a while to sift through. If you are accidently billed an extra month, we will ensure you are reimbursed & apologize ahead of time in the event this does occur.
Howdy Partner,
Robin here, adressing this letter to you personally.
For the sake of our sanity I will keep this short. However, before I begin I want to say a big thank you for your time & consideration of our mission. If you choose to support us, we appreciate it. The many others we serve do too = )
In founding this company, I faced a peculiar dilemma. I LOVE building people up/helping them reach their vision of success & dreamt of a company that could financially support that endeavour, but at the same time I've NEVER been a front-stage kind of human.
How, I wondered, would I be able to keep my face & actions out of the press while still maintaining a healthy audience that's aware of said action?
Welcome to the hood =) We're a community led by courageous folks who seek only to do great things for those around them. Each year we commit a hefty percentage of our profits to causes that benefit the disadvantaged & disabled, typically without drawing too much outside attention.
We also commit a good chunk of change directly to our subscriber giveaways. Presently we are giving away cash & electronics, but our goal is to eventually give away full student tuitions, plus cars & trips!
For feel-good updates on our endeavours, go ahead & add yourself to our free newsletter & check your spam folder. We will eventually send out up to 24 editions per year, though currently it's about half that.
Thank you so very much for your support. It goes a looooong way =)
❤️ Robin